F.A.Q.

HOW CAN I ORDER A PRODUCT?

When you choose the product you like, just press Add to cart. Once you have finished adding items to your Cart, simply click the CHECK OUT button on the Shopping Cart page and we will guide you through the check out process step by step.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal and PayPal Express).

HOW IS SAFE MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

My Sunshine Bay offers FREE SHIPPING WORLDWIDE all our products.

Our global partners will ship it to your address in order to provide you with the best customer service at low price.

This means that your order is shipped from global areas such as Germany, USA, UK, Netherlands, Thailand, China, Russia and etc.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

HOW LONG WILL IT TAKE FOR THE DELIVERY?

Because we ship directly from our partners in many countries and sometimes the product will be in HIGH DEMAND your item may take 10-20 business days to arrive.

The delivery time for every single item is specified on the product description page. Please check the specific delivery time on your product.

Please do not panic if your order does not show up immediately, it's on its way :)

If you want to make sure where is your order, please contact us on our email: office@mysunshinebay.com and we will reply to you within 24-48 hours.

WHAT IF I NEED TO RETURN SOMETHING?

Don't worry and be happy!

Contact us directly on our email office@mysunshinebay.com and we'll help guide you through the process to send the item back.

We have 60-Day Money Back Guarantee - Full refund if the product isn't received within 60 days.

You can claim a refund within 30 Days from your purchase and please send us first email office@mysunshinewedding.com.

CAN I CANCEL MY ORDER?

Yes, you can. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email office@mysunshinewedding.com and we'll get back to you as soon as we can.